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10 Best Contact Management Software of 2021

If you want to streamline your contact management, you’ve come to the right place. Read our article to see how a good contact management software can help you, and check out our top 10 recommendations of 2021. 
contact management software

If you want to streamline your contact management, you’ve come to the right place. Read our article to see how a good contact management software can help you, and check out our top 10 recommendations of 2021. 

What is Contact Management Software?

A contact management software is a software through which you can complete all of your contact management needs. You can use these to create a comprehensive CRM and to track your customers, donors, other businesses you work with, etc. These can include features such as: 

  • A comprehensive CRM database that can replace manual data input into sheets
  • Email & SMS marketing tools that can be automated 
  • Individual & trackable contact profiles
  • Payment & revenue tracking
  • Engagement tools like discussion boards, events, custom forms, etc. 
  • Exportable real-time data analysis options

…and more! 

We at Raklet have compiled a list of the 10 best contact management software options of 2021 to kickstart your research process. Check out our list of recommendations below: 

10 Best Contact Management Software of 2021:

→ Google Contacts: 

The Google Contacts platform.

Google Contacts is a basic contacts tool that you can use via your Gmail account. 

Features: Contact organization & CRM, personal mailing lists, contacts grouping, data import & export. 

Pros: Very simplistic, integrations with a high number of apps, automatic mobile sync. 

Pricing: Google Contacts is completely free to use with your personal Gmail account. If you use Google Workspace as a business, the pricing for that service in completion starts from $6/user/month for the Business Starter package. 

→ SpinOffice: 

The SpinOffice CRM platform.

SpinOffice CRM provides a customer information database tool to help your management needs. It’s mostly preferred by small to growing businesses.

Features: CRM & contacts management, email marketing, project management, calendar & tasks organization tools, mobile app. 

Pros: Easy-to-use Kanban board for planning, vast customization options, useful integrations. 

Pricing: SpinOffice offers a free version with its basic tools and only up to 50 items in terms of data storage. Their paid plans are the Pro plan ($32/user/month), and their Enterprise plan ($85/user/month), both of which are billed annually.  

→ Nutshell: 

The Nutshell platform.

Nutshell is a simple CRM and sales marketing software for businesses. It’s best for B2B (business-to-business) organizations that need a single tool for both sales and marketing. 

Features: Contacts & CRM, email sequencing, sales automation & pipeline management, customizable data reports, collaboration tools.  

Pros: Easy-to-use UI, filtering tool in your CRM, automation & goal-setting workflow, on-the-go mobile app.

Pricing: Nutshell doesn’t have a free version available. They have two paid plans: The Starter plan with $19/month per user, and the Pro plan with $35/month per user. Their prices for Sales and Marketing options can vary. They also have free trials (duration not specified) available. 

→ Capsule:

The Capsule platform.

Capsule by Zestia is a simplistic online tool to manage your contacts, customers, and all related processes. It’s best suited for small teams and businesses. 

Features: Detailed CRM, calendar & task management, project management tools, contacts import from sheets, real-time sales analytics, and more. 

Pros: Simplicity, mobile access, helpful integrations (like Zapier, Mailchimp, FreshBooks, etc.), responsive support staff.  

Pricing: Capsule CRM offers a free plan for 250 contacts, alongside its most basic features so you can try out their software. Besides that, they offer three paid plans: Professional, Teams, and Enterprise. These range from $18 to $42/month, depending on the number of users, storage capacity, and a few vital features. There is also a 30-day free trial available for all of their paid plans. 

→ Vtiger: 

The Vtiger platform.

Vtiger is a customizable CRM tool focused on sales & marketing. 

Features: Easy-to-use CRM, appointment scheduling tool, email management, sales analytics, automation. 

Pros: Customizability, 500+ app integrations, ease of use, responsive customer support. 

Pricing: There is a free version available for a maximum of 10 users and 3 GB storage. Their One Professional plan is $30/month per user, while the One Enterprise plan is $42/month per user. Both of these plans offer free trials, but their duration hasn’t been specified on the Vtiger website.

→ EngageBay: 

The EngageBay platform.

EngageBay is a marketing & sales CRM software that aims to maximize engagement. It’s best suited for small to medium-sized businesses.

Features: CRM database, email marketing & automation, appointment scheduling, automation. 

Pros: Proactive & responsive customer support, access to free resources, ease of use, responsive UI. 

Pricing: EngageBay offers a free plan, with its limitations not specifically stated on their website. Their Basic paid plan is $14.99/month/user, the Growth plan is $49.99/month/user, and the Pro plan is $79.99/month/user. There is a free trial available to try out their software as well.

→ Zoho CRM: 

The Zoho CRM platform.

Zoho CRM by Zoho is an extensive contacts management tool to grow customer relationships. 

Features: CRM, sales automation, workflow process management, finance tools, detailed analytics reports, document library with updatable permissions, customization. 

Pros: Simplicity & ease of use, mobile app, intuitive interface, customer relations optimization tools. 

Pricing: There is a basic free plan of Zoho CRM available for up to 3 users. Other than that, their paid plans start at $20 per user per month, and go all the way up to $65. 

→ Pipedrive: 

The Pipedrive platform.

Pipedrive is a sales software with all-in-one management tools. It’s the SourceForge Fall 2021 leader in its respective category.  

Features: Lead management, email marketer & tracker tool, data reporting, mobile app, etc. 

Pros: Customizable & simplistic interface, 200+ integrations with different apps, detailed reporting function.

Pricing: Pipedrive offers 4 different paid plans with varying features, and all 4 have 14-day free trials available. There is no free plan specified on their website. Their lowest plan comes down to $12.50/month per user when billed annually, and carries very little of their integral features. For example, there’s no group emailing, contacts timeline, meeting scheduling, etc. Whereas their other plans with more features are $24.9/month/user, $49.9/month/user, and  $99/month/user, respectively.  

→ Wild Apricot: 

The Wild Apricot platform.

Wild Apricot is a cloud-based membership management software with a built-in CRM to suit your needs. 

Features: Member database, website builder tool, event management, payments & invoicing, emails, online store management. 

Pros: Powerful integrations & widgets, ease of use, automated updates & customizability, helpful customer service. 

Pricing: There is a free version of WildApricot for up to 50 contacts. The lowest-paid plan starts at $48/month for up to 100 contacts, and goes up to $720/month for up to 50,000. All of the 7 paid plans offer a free trial.  

→ Raklet:  

The Raklet platform.

Raklet is an all-in-one membership management software that can fulfill all your management needs from one place. It’s suitable for all kinds of organizations including non-profits, associations, HOAs, chambers of commerce, clubs, and more. 

Features: Membership management & CRM, custom membership forms, event & fundraising management, digital membership cards, payment & fee collection, email & SMS, and many more. Check out our extensive list of features to see all in detail. 

Pros: Customization and personalization, customer-friendly UI, ease of use, 200+ integrations, effortless management tools, branded mobile app.

Pricing: We at Raklet offer a forever-free plan for up to 50 members. Our paid plans start at $49/month, with an additional 50% discount offered for non-profits. Review our transparent pricing page and get in touch with us for more information. 


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